Shipping Policy

We know you’re waiting for the good stuff. We’ll do our best to get your LOWPAL order on its way as soon as possible.

Processing times

Orders are usually processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions or particularly busy periods, processing may occasionally take a little longer. If we expect a significant delay, we will let you know.

Shipping within the Netherlands

Once your order has been dispatched, delivery within the Netherlands usually takes approximately 1–2 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays or periods of unusually high shipping volume.

You will receive a shipping confirmation with Track & Trace information as soon as your order is on its way.

International shipping

Where international shipping is available, estimated delivery times and shipping costs depend on the destination and shipping method.

The available shipping options and applicable costs will be shown during checkout before you place your order.

International delivery may take longer due to local carrier networks, customs procedures or other circumstances outside LOWPAL's control.

Customs, duties and taxes

For orders shipped outside the European Union, local import duties, taxes, customs clearance fees or other charges may apply upon arrival in the destination country. These charges are not included in our product prices or shipping rates and are the responsibility of the customer, unless stated otherwise at checkout.

Please note that customs policies vary by country. We recommend checking with your local customs office before placing an order.

 

Shipping costs

Shipping costs are calculated based on the destination and available shipping method and will always be shown during checkout before payment.

From time to time, LOWPAL may offer free shipping or promotional shipping rates. Any applicable conditions will be shown on the Website.

Delivery estimates

Any delivery dates or timeframes provided by LOWPAL are estimates unless we expressly agree otherwise.

We will make reasonable efforts to deliver your order within the timeframe communicated when you place your order.

Unless another delivery period has been agreed, products will in any event be delivered within the period required by applicable consumer law.

Track & Trace

Once your order has been dispatched, you will receive an email containing your Track & Trace information.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect delivery address

Please check your delivery information carefully before placing your order.

If you notice an error in your delivery address, contact us at info@lowpal.shop as soon as possible.

We will do our best to update the address if your order has not yet been dispatched. Once an order has been handed over to the carrier, we may no longer be able to change the delivery details.

If an order cannot be delivered due to an incorrect or incomplete address provided by you and is returned to LOWPAL, we may ask you to cover the reasonable costs of reshipping the order.

Delayed or lost parcels

Sometimes a parcel takes a little longer than expected.

If your tracking information has not been updated for an unusual period of time or your parcel appears to be lost, please contact us at info@lowpal.shop .

As the seller, LOWPAL remains responsible for the order until it has been delivered to you, except where applicable law provides otherwise. We will contact the carrier and investigate the shipment where necessary.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible at info@lowpal.shop .

Please include your order number and, where possible, photographs of the parcel and damaged product so we can help resolve the issue.

Customs, duties and taxes

For deliveries within the European Union, no import duties are normally charged to the recipient for goods shipped from within the EU.

For destinations outside the European Union, local import duties, taxes or customs charges may apply. Where these charges are not collected by LOWPAL during checkout, they are generally the responsibility of the recipient.

Any applicable information will be provided during checkout where possible.

Questions?

If you have any questions about your order or delivery, contact us at:

LOWPAL B.V.
info@lowpal.shop